Frequently asked questions

Self check-in with a secure lockbox next to the apartment door. You'll receive detailed instructions, the code and Wi-Fi details in your guest portal once payment and guest registration are complete — typically well before your arrival day.

Guest registration is a legal requirement for short stays in Tunisia. Your documents are uploaded through our secure portal, stored encrypted, and deleted after your stay.

Yes — private spot #004 on level −3 of the residence, included in every booking.

Absolutely — children of all ages are welcome, and a baby cot (ages 0–3) is available free of charge. Just mention it when you book.

No — to keep the apartment fresh for every guest (and allergy-friendly), pets are not allowed.

Tunis–Carthage is about 15 minutes by car (8 km). A paid airport shuttle is available on request.

Galaxy Residence offers a large pool, sauna/spa, gym, game room and library. These shared facilities are managed by the residence, so availability and access rules can change — message us before your stay and we'll gladly check the latest situation for you.

Private, in the apartment, cleaned before every stay. Instructions are in the welcome guide.

Often yes — you can add it during booking when the calendar allows, or message us and we'll do our best.

Menzah 9 is a quiet, upscale residential district; the residence has 24/7 security at the entrance.

Same apartment, better price (no platform commission), direct WhatsApp line to your host, and flexible extras like late check-out.